Refund policy

Returns

To be eligible for a return, Return the products, by calling (908) 525-2430 Monday through Friday, 9AM - 5PM EST, or e-mail us at Inforealb@gmail.com following information: first name, last name, web order number or sales order number, product to be returned and reason for return.

Mail the return within 2 weeks from receipt of the return authorization number (REF #) to: RETURNS

Pack the product (s) in the original packaging and include any promotional item that may have been included, such as a gift with purchase, etc.

Real Beauty LLC  130 A North Wood Ar Linden, NJ 07036

Shipping charges are at the customer’s expense. We recommend to choose a method of shipping with tracking and insurance as we are not responsible for lost or missing packages.

To complete your return, send the products back at above address along with your order number and full name the order was made under. Also email us once sent with tracking number. This will help us to process refund payment quicker.

Allow 2 weeks for the return to be processed.

* All returns are subject to inspection, we cannot accept returns on over half used or empty products.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ineorealb@gmail.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us

Please note that we are a US based company and accommodate website orders that ship to continental U.S. addresses only. If you purchase from our website while visiting the U.S, but reside outside the U.S., sales are final and are not returnable or refundable outside of the U.S.

*Not included Facial and Body Treatments